Frequently asked questions

Yes. Pure Vision is officially listed within AIPHONE's global sales network for Jordan, and provides technical, commercial and after-sales support for their solutions.

Our office is based in Amman, and we provide sales, engineering, installation support and technical services throughout Jordan. We also provide technical consultancy, engineering support and remote assistance to partners, clients and projects across the Middle East where appropriate.

Yes. We regularly support contractors, consultants and project owners with product selection, technical proposals, Bills of Quantities, compliance statements, datasheets, catalogues, drawings, technical clarifications and commercial quotations.

Yes. After-sales technical support is a core part of our business. Our relationship with the client continues after project handover through technical support, troubleshooting, maintenance, spare parts, system expansion and future upgrades where required.

Yes. Whenever technically possible, we provide remote consultation and technical assistance for system design, configuration, troubleshooting and product selection.

Yes. We provide training for end users, operators, technicians and engineers according to the type and complexity of the system, covering operation, programming, administration and maintenance.

We provide a very wide range of AIPHONE communication solutions covering audio and video intercom, residential systems, apartment buildings, compounds, commercial applications, security applications, healthcare communication, emergency communication and IP-based solutions.

For a home or villa, the JO or JP Series video intercoms. For apartment buildings, the GT Series, or the IXG Series when residents want a mobile app. For commercial, government and secure sites, the IX Series IP intercom. We confirm the choice after reviewing the site and cabling.

No. We provide conventional, digital, video and IP-based systems. The appropriate technology depends on the application, required functions, cable distances, existing infrastructure and project requirements.

Yes. AIPHONE offers a very extensive product range, allowing us to configure systems for different applications and project requirements.

Yes. Mobile application connectivity is available with selected AIPHONE solutions. It is important to note that mobile connectivity depends on the specific system and application.

Yes. The AIPHONE range includes systems designed for long distances, extended sites and compounds.

Yes. Supporting existing and legacy installations is an important part of our work. We provide troubleshooting, technical support, spare parts where available, system expansion and upgrade solutions.

Yes. We provide AIPHONE nurse call solutions for hospitals, clinics and healthcare facilities, including system design, supply, programming, commissioning, training and technical support.

Yes. We provide dedicated Handicap Call Systems for accessible toilets and other applications where assistance or emergency calling is required.

In many cases, yes. We first evaluate the existing system, cabling, station types and connection method, then determine which components can remain in service and which should be upgraded or replaced.

They are completely different systems. A time attendance system records employee attendance and working hours. A master clock or time synchronisation system distributes one accurate time reference across clocks, servers, networks, security systems and other equipment throughout a facility.

We provide master clock and time synchronisation solutions, including analogue clocks, digital clocks, IP clocks, large-format clocks, outdoor clocks, façade clocks, tower clocks, master clocks, NTP and PTP time servers, and satellite-referenced synchronisation solutions.

Yes. Tower clocks, façade clocks, large outdoor clocks and specialised time-display applications are an important part of our portfolio and experience.

Yes. We provide high-accuracy master time servers and satellite-referenced synchronisation using GPS and other GNSS, alongside NTP and PTP network synchronisation.

The warranty period depends on the product, the system and the project terms, and is stated clearly within the technical and commercial proposal. In all cases, after-sales service and technical support continue beyond the warranty period.

Yes. A site survey is a normal part of our approach and helps us establish the actual requirements and propose the most suitable solution.

We select manufacturers and technologies with proven international reputations, high manufacturing quality, long product life cycles and dependable technical support. This allows us to deliver solutions that remain serviceable and expandable for many years.

Yes. We work regularly with contractors, consultants, system integrators and project developers, and provide technical and commercial quotations based on the project requirements.